Privacy Policy

ku999 (referred to hereinafter as "we", "our", or "ku999") operates an online gaming and betting platform for users in Bangladesh. This Privacy Policy explains how we handle your personal information when you use our website, mobile app, or any other digital service we provide.

This policy applies to all services offered by ku999 — covering everything from browsing the website to registering an account, making deposits, playing games, and contacting customer support. By accessing our platform or creating an account, you are considered to have accepted the terms described in this Privacy Policy.

For full details on our terms of service, please read the Terms and Conditions page, which covers account management, bonuses, and payment-related matters in detail.

The purpose of this policy is to be fully transparent with you about where your data goes, how long it is kept, and how you can control it if you wish. ku999 believes that data protection is a right, not a trade-off for using a service.

ku999 collects two types of information — information you provide directly, and information generated automatically through your use of the platform.

2.1 Information You Provide Directly

During account registration and identity verification, you typically provide the following information:

• Full name and date of birth (for age verification — our platform is for users aged 21+ only)
• Mobile number and email address
• bKash, Nagad, or Rocket account number (for payment processing)
• National ID card or passport number (if required for identity verification)
• Messages and complaints submitted to customer support

2.2 Information Collected Automatically

When you use our platform, the following information is recorded automatically:

• IP address and device type (Android, iOS, desktop)
• Browser version and operating system
• Login and logout times on the platform
• Which pages were viewed and for how long
• Transaction history and gameplay data
• Cookie and session identifier data

2.3 Information We Do Not Collect

ku999 will never ask for your mobile banking PIN, OTP, or bank account password. If you receive a request for this type of information, treat it as fraudulent communication and notify our customer support immediately.

ku999 collects information through the following methods:

3.1 Registration and Account Management

When you create an account on ku999, log in, or update your account details, all information you provide is stored in our system.

3.2 Financial Transactions

Information required to verify payments is collected during deposit and withdrawal processes via bKash, Nagad, and Rocket. This information passes through the payment gateway and remains encrypted.

3.3 Cookies and Automated Technologies

Our website uses cookies and similar technologies to manage sessions, remember user preferences, and improve platform performance. This is discussed in detail in Section 7.

3.4 Customer Support Communications

When you contact our support team via live chat or email, a record of that conversation is kept, which is used to improve service quality and resolve disputes.

ku999 uses your information only for specific and legitimate purposes. Each purpose is set out clearly below:

4.1 Account Management

Your name, mobile number, and email are needed to create and manage your account. Without this information, it is not possible to identify you correctly on the platform or ensure secure login.

4.2 Payment Processing

To process a minimum deposit of ৳300 and a minimum withdrawal of ৳800, necessary information must be shared with payment service providers. The standard withdrawal processing time is 10 to 45 minutes.

4.3 Security and Fraud Prevention

IP and device data are analysed to detect suspicious transactions or multiple accounts created from the same identity, and to maintain the security of the platform.

4.4 Responsible Gaming Support

Gameplay data is analysed to identify potentially harmful gaming behaviour. Using this information, we may suggest that users make use of responsible gaming tools, such as setting limits or taking a temporary break.

4.5 Service Improvement and Support

Overall usage patterns are analysed to improve platform performance, game variety, and customer support quality.

4.6 Communications

Your mobile number or email may be used to send important account notifications, payment confirmations, and technical updates.

ku999 follows industry-standard technologies and practices to keep your personal information secure.

5.1 Encryption

All data transfers on our platform are encrypted using SSL (Secure Socket Layer) technology. Payment-related information is protected with an additional layer of encryption.

5.2 Access Controls

Only authorised staff may access user data, and only when required for a specific task. All staff are required to follow a strict confidentiality policy.

5.3 Retention Period

Your information is kept for as long as your account remains active. Even after an account is closed, certain data may be retained for a specified period for legal or financial dispute resolution purposes. After that, the data is securely deleted or anonymised.

5.4 Security Incidents

In the event of a security incident such as a data breach, we will notify affected users as quickly as possible and take immediate steps to address it.

ku999 does not sell your personal information or share it with any third party for advertising purposes. However, there are specific situations where sharing information may be necessary:

6.1 Payment Providers

The minimum information required to verify transactions is shared with mobile financial services such as bKash, Nagad, and Rocket. This information is used solely to complete the payment.

6.2 Technology Service Providers

We have certain technology partners who help operate the platform, such as game studios and hosting services. They receive only the information needed for their specific role and may not use it for their own purposes.

6.3 Legal Obligations

We may be required to disclose information in response to a court order, a legitimate request from an investigating authority, or applicable law. Where possible, you will be notified in advance.

6.4 Business Changes

If ownership of the business changes, user data may be transferred to the new authority. In such a case, users will be informed in advance and adherence to the same privacy policy will be ensured.

Cookies are small text files stored in your browser or on your device. ku999 uses this technology to improve the platform experience.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and delivering core services. Without them, the platform cannot function properly.

7.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection and display settings, so you do not have to set them up again on your next visit.

7.3 Analytical Cookies

These cookies help us understand which parts of the platform are used most and where there is room for improvement. This data is analysed in aggregate, not at an individual level.

7.4 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

ku999 believes every user has clear rights over their own data. You have the following rights:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide this to you within 30 working days.

8.2 Right to Correction

If any of your information is incorrect or out of date, you have the right to request a correction. This can be done through your account settings or by contacting customer support.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, this may not be possible if there are legal obligations or ongoing financial transactions.

8.4 Right to Object to Processing

You may object to your information being used for specific purposes, particularly for marketing communications. We will review any such request and take the appropriate steps.

8.5 Right to Data Portability

You may request a copy of the information we hold about you in a commonly readable format.

To exercise any of the above rights, please submit a request to us through the contact details provided in Section 11 below. For general questions, read our FAQ, where you will find answers to common questions about accounts and data.

If you wish to close your account at ku999, please contact customer support. Before processing the account closure request, we will confirm that there are no pending transactions or remaining balance.

Even after account closure, we may retain the following information for a specified period:

• Financial transaction records (for accounting and dispute resolution purposes)
• Identity verification documents (for fraud prevention purposes)
• Customer support communication history (for service improvement purposes)

Once the necessary retention period has ended, the data will be securely deleted or permanently anonymised.

ku999 may update this Privacy Policy from time to time. Changes may occur when new features are added to the service, when technical changes are made, or when required by law.

For significant changes, we will notify you via a notice at login or by email. Continuing to use the platform after a change is made means you accept the updated policy.

The date of each update is noted in the "Last Updated" section at the top of the page. Previous versions can be provided upon request.

If you have any questions about this privacy policy, want to exercise any rights regarding your information, or want to raise a concern, please contact us:

• Email: [email protected]
• Live Chat: Via the live chat button on the website (available 24/7)
• Language Support: Support is available in Bengali and English

ku999 provides customer support 24 hours a day, 7 days a week. Responses to privacy-related requests are usually given within business days.

To learn more about ku999 and for our corporate profile, visit the About Us page.